Terms of service

Terms of Service

Last Updated: October 29, 2026

Welcome to [Your Store Name]. These Terms of Service govern your access to and use of our website and the products and services offered through it. By visiting our website, placing an order, or purchasing a product, you agree to these terms.

Please read these terms carefully before using our website or placing an order.

1. General Conditions

By using this website, you confirm that you are legally capable of entering into a purchase transaction under applicable laws in Pakistan.

We reserve the right to refuse service, cancel orders, or restrict access to our website where there is a legitimate reason, including suspected fraud, misuse, or violation of these terms, subject to applicable law.

2. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.

However, colours and product appearance may vary slightly due to screen settings, lighting, or photography.

If a product description contains a material error or a product is significantly different from what was advertised, please contact our customer support team for assistance.

3. Prices and Payments

All prices displayed on our website are in Pakistani Rupees (PKR), unless stated otherwise.

Prices, discounts, and promotions may change without prior notice. Any change will not affect an order that we have already accepted, except where a correction or adjustment is legally permitted.

Available payment methods may include:

  • Cash on Delivery (COD).

  • Bank transfer.

  • Debit or credit card, where available.

  • Other payment methods displayed at checkout.

Customers are responsible for providing accurate payment information. We reserve the right to review or cancel orders where payment is unsuccessful or fraud is reasonably suspected.

Any applicable taxes and delivery charges will be disclosed where required.

4. Orders and Confirmation

When you place an order through our website, you are submitting a purchase request.

Order confirmation may be sent by email, SMS, phone call, or WhatsApp, depending on the contact details provided.

We reserve the right to decline or cancel an order in circumstances such as:

  • The product is unavailable.

  • Pricing or listing information contains a material error.

  • The shipping address or contact details are incomplete or incorrect.

  • A transaction appears fraudulent or unauthorized.

If payment has already been collected for an order that we cancel, any amount due to the customer will be refunded in accordance with our Refund Policy and applicable law.

5. Cash on Delivery (COD)

For Cash on Delivery orders, customers agree to pay the confirmed order amount, including any disclosed delivery charges, when the parcel is delivered.

Customers should provide a valid phone number and complete delivery address and remain available for delivery coordination.

Repeated refusal of confirmed orders or misuse of COD services may result in additional order verification or restrictions on future COD orders, where permitted by law.

6. Shipping and Delivery

We aim to deliver orders within the estimated delivery period communicated at checkout or through our customer support team.

Delivery times may vary depending on the destination, courier service, weather, public holidays, operational disruptions, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information. If a delivery is delayed, please contact our customer support team for assistance.

For further details, please review our Shipping Policy.

7. Returns, Exchanges, and Refunds

Our Return and Refund Policy explains the conditions for requesting a return, exchange, or refund.

Customers should review that policy before making a purchase.

Nothing in these Terms of Service limits consumer rights that cannot legally be excluded under applicable Pakistani law.

8. Order Cancellation

Customers may request cancellation before an order is dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may be subject to our Return and Refund Policy and the courier's procedures.

If an order is cancelled after payment has been collected, any eligible refund will be processed using an available refund method.

9. Customer Responsibilities

When using our website, you agree to:

  • Provide accurate, complete, and up-to-date information.

  • Use the website only for lawful purposes.

  • Avoid fraudulent purchases or unauthorized payment activity.

  • Avoid interfering with website security or functionality.

  • Respect our intellectual property rights and the rights of others.

You must not use our website to distribute malicious software, submit unlawful content, or engage in activity that may harm our business, customers, or website.

10. Intellectual Property

All website content, including text, logos, graphics, product photographs, design elements, and other materials, belongs to our store or its respective rights holders, unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by applicable law.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment providers and courier companies.

We do not control independent third-party websites and are not responsible for their content or policies. Your use of those services may be subject to their own terms and conditions.

This section does not exclude any responsibility that applicable law places on our store.

12. Privacy and Personal Information

When you place an order or contact us, we may collect information such as your name, phone number, email address, delivery address, and order details to process purchases, arrange deliveries, provide customer support, and meet applicable legal requirements.

Our website is hosted on Shopify. Information submitted through our store may be processed by Shopify and relevant service providers, including payment processors and courier companies, as necessary to operate the store and fulfil orders.

For more information about how personal information is handled, please read our Privacy Policy.

13. Limitation of Liability

We make reasonable efforts to keep our website available and its information accurate. However, temporary interruptions, technical errors, or service disruptions may occur.

To the extent permitted by applicable law, our store will not be liable for losses arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited under applicable law.

14. Indemnification

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly resulting from your unlawful use of our website or your material breach of these terms.

This provision does not impose liability where prohibited by law or restrict any rights you may have as a consumer.

15. Governing Law and Disputes

These Terms of Service are intended for transactions with customers in Pakistan and shall be interpreted in accordance with applicable laws of Pakistan.

If you have a complaint or dispute, please contact our customer support team first so that we can attempt to resolve the matter.

Nothing in this section prevents a customer from exercising any applicable statutory rights or seeking relief from a competent court or consumer protection authority.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, or applicable legal requirements.

The updated version will be published on this page with a revised date. Changes will apply as permitted by applicable law.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

Store Name: [Your Store Name]
Email: [Your Customer Support Email]
Phone/WhatsApp: [Your Contact Number]
Business Address: [Your Business Address], Pakistan

Thank you for shopping with us. We appreciate your trust and look forward to serving you.