Refund policy

Return and Refund Policy

Last Updated: October 29, 2026

At [Your Store Name], we value our customers and aim to provide a smooth and reliable shopping experience across Pakistan. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return or exchange within 7 days of receiving their order, subject to the following conditions:

The product must be unused, unworn, and in its original condition.
The product must be returned with its original packaging, tags, accessories, and any included items.
Proof of purchase or an order number must be provided.
The return request must be approved by our customer support team before the product is sent back.

Products that do not meet these conditions may not qualify for a return, except where applicable law requires otherwise.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number.
Clear photos or a video showing the issue.
A brief description of the problem.

After reviewing your request, we will offer an appropriate solution, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.

3. Non-Returnable Products

Certain products may not be eligible for return or exchange, including:

Products damaged due to misuse, negligence, or improper handling by the customer.
Used products that cannot be resold for hygiene or safety reasons.
Personalized or customized products, unless they are defective, damaged, or incorrectly supplied.
Products clearly marked as non-returnable before purchase, subject to applicable consumer protection laws.

This section does not limit any consumer rights that cannot legally be excluded.

4. Refund Policy

Once your returned product has been received and inspected, we will notify you whether your refund request has been approved.

If approved:

Refunds will be processed within 7–14 business days.
For prepaid orders, refunds will be issued through the original payment method where possible, or another mutually agreed method.
For Cash on Delivery (COD) orders, customers may be asked to provide their bank account or other supported payment details to receive the refund.
The time taken for the amount to appear in your account may depend on your bank or payment provider.

Refunds will be handled in accordance with applicable laws and the circumstances of the order.

5. Exchange Policy

If you wish to exchange an eligible product for another size, colour, or item, please contact our customer support team within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.

6. Return Shipping Charges

If the product is defective, damaged, incorrect, or different from what was advertised, we will arrange or cover reasonable return shipping costs.
For returns due to a change of mind or customer preference, the customer will generally be responsible for return shipping costs, where permitted by law.
Original delivery charges may be non-refundable for eligible change-of-mind returns, unless otherwise required by applicable law or agreed by our store.

7. Order Cancellation

Customers may request cancellation before their order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, our return policy will apply, subject to applicable consumer protection laws.

If payment has already been made for an order that is successfully cancelled, any eligible refund will be processed through the applicable refund method.

8. Cash on Delivery (COD) Orders

For COD orders, customers should check the parcel and product condition as permitted by the courier's delivery procedure.

If the product is visibly damaged or incorrect, please report the issue to us promptly. If you have already accepted the parcel, you may still contact us to request a return, exchange, or refund under this policy.

9. How to Request a Return or Refund

To initiate a return, exchange, or refund, please contact us using the details below:

Store Name: [Your Store Name]
Email: [Your Customer Support Email]
Phone/WhatsApp: [Your Contact Number]
Business Address: [Your Business Address], Pakistan

Please include your order number, the reason for your request, and any relevant photos or videos.

Our team will review your request and provide instructions for the next steps. Please do not ship any product back before receiving return instructions.

10. Consumer Rights and Applicable Law

This policy is intended for customers purchasing from our store in Pakistan. It will be applied consistently with applicable Pakistani laws and relevant provincial consumer protection requirements.

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted.