Shipping Policy

Last Updated: October 29, 2026

At [Your Store Name], we are committed to delivering your orders safely and efficiently to customers across Pakistan. Please read our Shipping Policy to understand our order processing, delivery times, shipping charges, and delivery procedures.

1. Delivery Coverage

We currently aim to deliver orders across Pakistan, including major cities and selected towns and areas, subject to courier service availability.

Delivery to remote areas may take longer or may not be available in certain locations. If your address is outside our courier's service area, our customer support team will contact you where possible.

2. Order Processing Time

Orders are generally processed within 1–3 business days after they are placed.

Order processing includes order verification, product preparation, packaging, and dispatch arrangements.

Orders placed on public holidays, weekends, or during promotional sales may require additional processing time.

Please note that order processing time is separate from delivery time.

3. Estimated Delivery Time

Our estimated delivery times within Pakistan are as follows:

• Major cities: 2–5 business days after dispatch.

• Other cities and towns: 3–7 business days after dispatch.

• Remote areas: Delivery may take additional time depending on courier availability.

These are estimates, not guaranteed delivery dates. Delays may occur due to weather conditions, public holidays, courier operations, security situations, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to the customer before the order is confirmed.

Delivery charges may vary depending on the delivery location, parcel weight, order size, or promotional offers.

From time to time, we may offer free shipping on selected products, qualifying orders, or promotional campaigns. Any applicable conditions will be communicated at the time of purchase.

5. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) for eligible orders in supported areas of Pakistan.

For COD orders:

• Customers must pay the confirmed order amount and any disclosed delivery charges when the parcel arrives.

• Customers must provide a valid phone number and complete delivery address.

• Our team or courier partner may contact customers to confirm delivery details.

• COD availability may depend on the customer's location and courier service.

Please ensure that someone is available to receive the parcel at the provided address.

6. Order Tracking

If tracking is available for your order, we will share the tracking number or tracking details through SMS, email, WhatsApp, or another available communication channel.

Customers can use these details to check the status of their shipments through the relevant courier service.

If you have not received tracking information or need help locating your parcel, please contact our customer support team.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information, including their full name, phone number, house or street number, city, and postal code where applicable.

If an order cannot be delivered because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return the parcel to us.

Additional delivery charges may apply if a shipment needs to be resent, where applicable and communicated to the customer in advance.

8. Delayed or Lost Shipments

Although we work to dispatch orders promptly, delivery delays can occasionally occur.

If your order has not arrived within the estimated delivery period, please contact us with your order number so we can investigate with our courier partner.

If a shipment is confirmed lost, we will work with the courier to determine an appropriate solution, which may include reshipping the order or issuing an eligible refund, subject to the circumstances and applicable law.

9. Damaged, Missing, or Incorrect Items

If your parcel arrives damaged, contains an incorrect item, or is missing an ordered product, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• Clear photos or a video showing the issue, where possible.

• A brief description of the problem.

We will review your request and advise you on the next steps, including a replacement, exchange, or refund where appropriate.

This reporting period helps us investigate courier issues and does not restrict any rights available to customers under applicable law.

10. Changes to Orders

If you need to change your delivery address or order details, contact us as soon as possible.

We can only make changes before the order is dispatched and where operationally possible. Once the parcel has been handed over to the courier, changes may not be possible.

11. International Shipping

At present, our shipping policy is intended for deliveries within Pakistan. International shipping is not available unless specifically offered and confirmed by our store.

12. Contact Us

If you have questions about shipping, delivery charges, or the status of your order, please contact us:

Store Name: [Your Store Name]
Email: [Your Customer Support Email]
Phone/WhatsApp: [Your Contact Number]
Business Address: [Your Business Address], Pakistan

Our customer support team will do its best to assist you with your delivery concerns.

Thank you for shopping with us. We appreciate your trust and look forward to delivering your order!